In Store Purchase Return Policy
If you are not fully satisfied, Scioto Valley will cheerfully refund any deposit and full purchase price* on most unused and unopened merchandise purchased in-store or from sciotovalley.com within 30 days of purchase.
- Return unused in the original carton with packing and instructions within 30 days
- Your receipt must accompany any return.
- If you paid by check, or if the amount of refund is more than $50 in cash, you will receive your refund by mail in approximately 10 days.
- "As is" or special order merchandise is non-returnable.
- Missing parts and repair or replacement of defective items are handled by our service department per manufacturer's warranty
- A 20% restocking fee will be charged on all returned merchandise on any major product accepted back by scioto valley
- A charge of $30 or 10% of the invoice total (which ever is greater) will be applied to all checks returned for non-sufficient funds.
*All returned products (with the exception of pool and spa chemicals or accessories) are subject to a 20% restocking fee upon inspection.
If you need further assistance, please contact us.
On-Line Purchase Return Policy
Online orders can be returned using the same guidlines as listed above for In Store purchases. Online orders can be returned to the Scioto Valley store or be shipped back. Pleaes call us at 614-876-7755 to return an online order.