In Store Purchase Return Policy
If you are not fully satisfied, Scioto Valley will cheerfully refund any deposit and full purchase price* on most unused and unopened merchandise purchased in-store or from sciotovalley.com within 30 days of purchase.
- Return unused in the original carton with packing and instructions within 30 days
- Your receipt must accompany any return.
- If you paid by check, or if the amount of refund is more than $50 in cash, you will receive your refund by mail in approximately 10 days.
- "As is" or special order merchandise is non-returnable.
- Missing parts and repair or replacement of defective items are handled by our service department per manufacturer's warranty
- A 20% restocking fee will be charged on all returned merchandise on any major product accepted back by scioto valley
- A charge of $30 or 10% of the invoice total (which ever is greater) will be applied to all checks returned for non-sufficient funds.
*All returned products (with the exception of pool and spa chemicals or accessories) are subject to a 20% restocking fee upon inspection.
If you need further assistance, please contact us.
On-Line Purchase Return Policy
Submit an “Online Order Return Request” by visiting www.sciotovalley.com/online-returns.