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Frequently Asked Questions


Where can I shop?

You can shop and browse the best indoor and outdoor living essentials at Scioto Valley anytime, anywhere online. But there are some things better seen in person. Come visit Scioto Valley, where you can touch the materials, see our spas, speak with an experienced staff member, and so much more.

What brands do you carry?

Scioto Valley is proud to partner with top national and international brands.

View our complete directory of brands.

Are pictures online exactly what's in-store?

We make every effort possible to exactly match our online products to our products in-store.

However, one of our greatest specialties is providing custom order options - which the majority of our vendor partners do. We do our absolute best to ensure any product variances between online inventory and offline selection is minimal.

Please see a sales associate at Scioto Valley or contact us with any questions regarding exact product specs.

Can I customize my purchase?

We offer a wide selection of customizable indoor and outdoor furnishings and home entertainment pieces to match your exact tastes. Choose between different sizes, finishes, fabrics, and styles to make it truly yours. Choose your preferred pool package or upgrade your spa with custom jets and hydrotherapy settings. With Scioto Valley, the options are endless.  

If you need some inspiration to select the perfect piece, contact one of our experts.

Can I schedule a personalized consultation with one of your representatives?

Our skilled representatives specialize in helping you build your perfect dream space in your home or outdoor living spaces.

From consultations on pools and spas, to custom design services for furniture and more, schedule a personalized session here at no charge.

How do I know if a purchase will fit in my home?

Find your desired product on our site, and see the exact dimensions on the product detail page. If you still need help, contact us.

Why can’t I see online pricing for some products?

Because manufacturer pricing policies vary, online prices for select items cannot be displayed.

In some cases, our prices run BELOW the manufacturer's lowest sale prices. It's just one more way we work to bring you the best selection from top brands at the lowest prices – guaranteed.

To get more information about a specific item’s price, please contact us.

Do you offer monthly payments?

Yes, Scioto Valley is proud to offer a variety of financing options for in-store purchases.

See our financing details here.

Do you have any sales going on?

It's our mission to provide our customers with the best selection and lowest prices, guaranteed. In an effort to do so, we regularly run sales throughout every calendar month.

See our sale page for full details on current sales.

Do you give out coupons?

We offer exclusive coupons to our email database.

Sign up for our newsletter to receive emails about the latest sales, the best deals, new product — and, of course, exclusive coupons.

How can I get assistance with an online order?

During our standard business hours, we respond live to customers, based on the order messages are received. During off hours, you can leave a message for our team.

You can also contact us.

How do I clean my furniture?

For more information on caring for your indoor and outdoor furniture, please read our indoor furniture care guide and our outdoor furniture care guide.

Shipping & Delivery

What is your shipping policy?

We strive to make shipping your items as hassle-free as possible. You’ll be able to calculate your shipping costs at checkout.

For more information, view our Shipping Policy.

Where do you ship?

We are happy to ship to our customers in the greater Columbus area. Shipping costs vary based on product type.

See our full shipping and delivery details.

When will my order arrive?

Products shipping via FedEx or UPS will be shipped within 24 hours if the order is placed on a business day by noon. All orders not shipped the same day will be shipped the next business day. Most delivery times range between 2-5 days depending on location. You will receive an email confirmation with a tracking number when the order is shipped. Please note: If your order contains pool or spa chemicals, our shipper may require additional inspection.  Your pool or spa chemicals could be received separately from the rest of your ordered items.

When will my pool and / or spa chemical shipments arrive?

Most delivery times range between 2-5 days depending on location for pool and spa chemicals. You will receive an email confirmation with a tracking number when the order is shipped.

Your pool or spa chemicals could be received separately from the rest of your ordered items. Some products require a signature for receipt of package. This includes any Chlorine or Non-Chlorine Blast material that has a total weight of 5 lbs or more. After the final attempt has been made to deliver a “Signature Required” package, our shipper is required to return the product to our warehouse.

When placing these orders, please provide a shipping address where the product will be received by an adult (18 years of age or older). These materials will not be left in the care of a minor. Your pool or spa chemicals could be received separately from the rest of your ordered items.

Please note: Scioto Valley is not responsible for lost/misplaced package(s) once package(s) have been signed for at the address which was provided when the order was placed.

Does Scioto Valley offer in-store pickup?

Yes we do! Just select this option at checkout.

How do I track my order?

As soon as your order ships, we’ll send you a shipping confirmation email with your UPS tracking ID number. If you have an account with us, you can also find your tracking ID number in the Order History section of My Account.

If you’re having trouble locating your package, our team is happy to help. Contact us.

What items qualify for free or discounted shipping?

We’re always looking for ways to work with your budget. So, keep an eye out for shipping promotions on select items, either on our site or by subscribing to our emails.


What is your in-store return policy?

Not completely satisfied? Let us make it up to you. We will happily issue a refund on select items. See below for more information:

  • Return unused items in their original package, along with the instructions and your receipt, within 30 days of purchase.

  • If you paid by check or if the amount of refund is in excess of $100, you will receive your refund by mail in approximately 10 days.

  • “As is” and special order merchandise is non-returnable.

  • Missing parts and repair or replacements of defective items are handled by our service department per manufacturer’s warranty.

  • A 15% restocking fee will be charged on all returned merchandise on any major product accepted back by Scioto Valley.

  • A charge of $30 will be applied to all checks returned for non-sufficient funds.

What is your online return policy?

We accept the return of Standard Shipping item(s) within 30 days of delivery. But please note, you are responsible for return shipping or pickup fees. To arrange a return for an online order, contact us.

Shipping, delivery, and handling charges are non-refundable, with the exception of damaged or defective merchandise.

What if my item arrived damaged?

If your Standard Shipping item arrives with defects or missing parts, please contact our Customer Service team to provide you with replacement parts or services as needed. Your item may be covered under the manufacturer’s warranty.

General Inquiries

What makes Scioto Valley different?

We can go on and on about what makes Scioto Valley different from the rest. (See our About Us page for the whole story). But for starters, let’s elaborate on a few things:

  • We offer the widest selection of game room and home furnishings, spas, pools, and outdoor furniture you need to complete your home – inside and out – from top manufacturers at the best prices in the industry. Period.  

  • From White Glove delivery professionals to interior designers, we offer a full range of services to help make your dream home a reality.

  • No robots here, just real people. Our knowledgeable Customer Service team is staffed by us and ready to serve you in any way they can.

  • From Tommy Bahama to Plank & Hide, we partner with top brands in the industry you know and trust.

  • We guarantee the lowest prices in the nation on every product we sell. If you find a better deal elsewhere, we’ll match it. You have our word.

  • If your pool water has algae despite being properly balanced, we’ll offer you $100 towards your next Scioto Valley purchase. It’s our Algae-Free Guarantee.

Do you match prices?

We don’t just match prices — we beat them. We guarantee the lowest price in the USA on every product we sell. If you find a lower price on the exact product elsewhere, simply provide us with written, printed or posted proof of the offer at the time of purchase and we will beat it - guaranteed!

Learn more about our Lowest Price Guarantee.

Do you adjust prices after purchase?

Scioto Valley will gladly honor price adjustments within 14 days after purchase.

Just visit one of our locations with written, printed or posted proof of the offer, along with your original receipt and form of payment, and we'll refund you the difference in price.

Please note: Purchases made prior to annual Black Friday sale events are not eligible for price matching and adjustments to Black Friday sale pricing.

Where can I see my purchase history?

All your online orders are stored in your customer portal at SciotoValley.com. If you haven't set up an account, you can do so here.

If you are unable to successfully access your information, please contact us.

What is Scioto Valley's Algae-Free Guarantee?

Take out the guesswork with Scioto Valley's Algae Free Guarantee. By following our four step program, you can enjoy crystal clear and perfectly safe water with the confidence of never having algae. We’re so sure, we guarantee it with a $100 gift card.

Learn more about our guarantee.

What payment methods are accepted?

Scioto Valley accepts Visa, MasterCard, Discover, AMEX, and PayPal (online only). If you’re shopping in store, we also accept checks and cash.

Want monthly payments? No problem. Get hassle-free financing for your purchases.

Help! I need service help or product repairs. What do I do?

We're happy to provide onsite service in your home. Request an appointment online and a member of our service team will get back to you within 1-2 business days.