Online orders can be returned to the store or shipped back to us. To arrange the return of an online order please call us at 614-876-7755. Once approved, returns can be shipped to:
Attention: Online Order Returns (Order #XXXXXX)
4577 Lyman Drive
Hilliard, OH 43026
Customers may use the carrier of their choice for any returns. We highly recommend customers ship all items via a trackable method and include appropriate insurance coverage based on the value of the item(s).
Note: All costs affiliated with return shipping and insurance are the sole responsibility of the customer. Scioto Valley will not be responsible for lost or damaged items sent back for return. All returned products (with the exception of pool and spa chemicals or accessories) are subject to a 15% restocking fee upon inspection. Upon acceptance of a returned item, Scioto Valley will issue a refund for the original purchase amount, less any original shipping fees.